CX Benchmark & Monitoring

Compare the essential metrics for understanding customer experience with industry averages extracted by Beusable AI. You can easily spot areas that need improvement at a glance.

Want to analyze user experience? Just take a look at this!

Overwhelmed by the flood of data and metrics, unsure where to start?
We provide the essential metrics at a glance to help you understand the challenges your customers are facing and how to improve. Beusable shows you what to check and what to improve by comparing with industry averages!

How much are customers exiting at each stage of the journey compared to the industry average?

Compare customer visit trends with the industry average exit rate at each stage for the same analysis period and segments.

How do users navigate your
website and where do they
drop-off the most?

Inspect and monitor your service by looking at conversion
and drop-off metics for each step of the journey.

Conversion

Easily check whether customers are following the itnended purchase flow through conversion arrows.

Drop-off

Are users not completing purchases? Observe whether unexpected drop-offs are occuring during the checkout process.

Conversion

Easily check whether customers are following the itnended purchase flow through conversion arrows.

Drop-off

Are users not completing purchases? Observe whether unexpected drop-offs are occuring during the checkout process.

What could be the cause of
massive drop-offs?

Analyze with metrics that reflect points of failure.

Rollback

Curious where users experience failure? The rollback metric shows where users backtrack to a previous page after experiencing failure.

Refresh

Are users facing technical difficulties due to slow server or network connections? The refresh metric shows points where users are facing difficulties.